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An unresponsive guest can be a little nerve-racking, but try not to worry. If your guest doesn’t respond to your trip change request, the reservation details will remain as is.

When to send a message

Because your guest’s reservation was already confirmed, a trip change request may come as a surprise to them. To ensure they have time to consider your changes, there’s no time limit for their response.

That said, if your request is important or urgent, send a message reminding them to accept or decline it. You can also try canceling the request and sending a new one.

If you’ve tried messaging and still can’t get hold of your guest or reach an agreement, visit the Resolution Center or contact us.