However you travel or host, it’s good to know that all your messages are organized and searchable in one place.
You have an All view that unifies all guest, host, and support messages in one place. This means that if you're a host who also travels (and many do!) you don’t have to switch between hosting and traveling to manage your messages.
You can easily find whatever you’re looking for by applying a quick filter to differentiate the type of thread you want to access. Ex: Hosting, Support, and Traveling.
Can't quite remember a person’s name? No problem, just start typing to see all possible results in real-time. Search results take into account your quick filters as well, helping you to refine searches even faster.
You can access these features by holding and pressing on a message for 1-2 seconds on the Airbnb app or hovering over a message on your desktop.
Correct your grammar and typos. Both guests and hosts can edit their message as many times as they want within 15 minutes after they send it.
Guests and hosts can reply directly to specific messages anywhere in the thread, so it’s easier to keep track of responses as conversations grow busier.
No more regrets after hitting send. Both guests and hosts can unsend their message within 24 hours after sending.
We won’t send notifications when a message is edited or unsent. Any messages you send should comply with our Content Policy and our Community Standards.
Keep in mind that anyone you sent a message to may have already seen your message before you edited or unsent it. Please also note that hosts in the conversation using third-party apps (often using software to manage their messages) may still see prior versions of your edited messages, and they may still be able to see your unsent message even after it is removed from the message thread.
Third-party apps are external applications or software tools developed by companies or developers other than Airbnb. The purpose of these third-party apps can vary widely, but can include helping hosts manage guest communications.
Unsent and edited message history is also retained by Airbnb for legal compliance, trust, safety, and customer support purposes.
Hosting starts with a warm welcome, and the first message with guests sets the tone for future conversations. But hosts can also save time by using quick replies, which allow them to send personalized messages quickly and automatically to answer frequently asked guest questions. Learn more about managing guest messages.
Once the reservation is made, guests, hosts, co-hosts, and co-travelers who join the trip can message each other in a single thread, making coordinating trips or experiences much easier.