I would like to apologise for the Wi-Fi trouble you had to suffer through during your stay and for trying so many times to help. I am afraid the problem hasn't stopped and unfortunately won't stop for a while. The reason being that there is only standard broadband in this area. I just called all the providers and they all have given me the same response... 4 to 8mb/s maximum. So I'm afraid I am doomed and so are my guests. During your stay I tried changing provider and was told today that my order was cancelled for that reason.
Regarding the location of my flat, I do let guests know that this flat is not in the centre of London and give the distances/times to reach the nearest trains and tube stations, so it should not have been too much of a surprise.
I would like to also make clear that it is not my custom to enter my guests room in their absence. The reason I had to enter your room is that I had no internet at all and wanted to check if you might have forgotten to turn off your laptop (which was the case). I tried to contact you to ask your permission, but did not have your phone number. The only way to get it was through the Airbnb website which I could not access without internet. Once your laptop was closed, I could access the website, got your number and texted you right away to let you know I had entered your room and apologised for entering your room without your permission. I do not remember you saying anything about it.
I am sorry you did not find the kitchen up to your cooking standards (although I seem to mainly have seen you having frozen ready meals or take aways). I love my kitchen and all its bits and pieces, I love cooking and have been able to prepare many fine meals in my kitchen for the past 18 years.
I do not feel comfortable having to write such a message (thankfully, I have never had to until now) , but I thought these points had to be clarified.
I understand you got very upset on your last night when you realised your check out day was one day earlier than you thought. But unfortunately, these were the dates you had booked. And although I offered you three options to help you stay that extra night, you declined all of them.
I hope the rest of your journey has gone well and wish you all the best.