I consider that your rating is a reflection of your emotions because of the fact that you needed myself or someone to be present at the time of your extremely late arrival to the listing of after 1am with 1 rolling luggage and 1 bagpack as seen on the outdoor surveillance camera. You received self check in instructions way in advance prior to arriving at the home so that you could've taken your time to read and review to ask any questions needed. (*key word self check in). I also had another guest that arrived 20 mins prior to you because of flt delays that also received self check in instructions where he took his time to read it and completed his self check in with 5 bags (long term guest) successfully without multiple phone calls being made or without his emotions getting involved. Reading information in advance is the fundamentals in completing a successful task, just as I summoned your attention the day before your arrival to the fact that you already had my phone number via the Airbnb site which you were communicating with me on and you once again apologized for not paying attention..Yes I use an assortment of non electrical air fresheners in all of my rooms so that my guest can have a choice as needed. In reference to your cold and fever and you being wet in the rain while attempting to read the self check in instructions, I'm a health care provider and at most times I will always advice patients that it was an ailment that was in the making! So sorry to hear that you fell sick, but if needed you could've read the instructions in the airport, the cab or the over head awning in front the home upon entrance. A sense of independence and self check in goes hand in hand. Have a great day.