My place is close to very tranquil spots and areas of outstanding natural beauty. There are beautiful walks along many footpaths around the village and we are close to the sea side with lots of different types of beaches. We are also very close to Canterbury, Sandwich, Whitstable and Margate.
You’ll love my place because it is very cosy and is very peaceful. It has its own independent garden and BBQ. The village is quiet and very friendly with a great local pub..
Additional charges for pets £20.
Hardacre Holiday Cottages
In these Booking Conditions, 'you' and 'your' means all persons named on the booking form (including anyone who is
added or substituted at a later date). 'We', 'us' and 'our' means Hardacre Holiday Cottages, the trading name of
Henrietta and David Kelly of Hardacre House, Mill Lane, Preston, Canterbury, Kent CT3 1HB, United Kingdom.
Please read these Booking Conditions carefully and all the other information relevant to your booking, including the
information contained in any specific conditions or restrictions set out in the brochure or website description of your
chosen property. When making a booking for Hardacre Holiday Cottages you accept that these booking conditions
shall apply and be binding unless otherwise agreed by us in writing.
In these Booking Conditions, unless the context otherwise requires, words in the singular shall include the plural and
1. Making your booking
All bookings are subject to availability. The party leader is the person who makes the booking. The party leader must
be at least 18 years of age at the time of booking. You undertake by making this booking that the party leader is
authorised to make the booking on the basis of these Booking Conditions on behalf of all other members of the party.
By making the booking, the party leader confirms that he/she is so authorised and that all other party members agree
that the booking is subject to these Booking Conditions. The party leader is responsible for making all payments due
to us although you accept that all members of the party remain jointly liable to make those payments.
Subject to availability and receipt of all applicable payments by us, the party leader will be issued with a written
confirmation (see below) as soon as reasonably possible showing your booking details and the balance of your total
booking cost remaining due. Your binding contract comes into existence when the written confirmation is issued and
the total deposit due has been received by us in cleared funds. For bookings made within 14 days of occupation, a
binding contract comes into existence when we give verbal confirmation of your booking to you and you have made
the appropriate payments to us. Receipt and banking of any deposit monies will not constitute acceptance of a booking.
We will provide you with your written confirmation either by post, electronically or by email. If you book with us online,
we will acknowledge receipt of your booking and then provide your confirmation to you electronically or by email. If
you book by post or telephone we will send your confirmation to you by post unless you advise us at the time of booking
that you would prefer it to be provided electronically or by email. It is your responsibility to check your emails regularly
and to advise of any change to your email address.
We have the right to refuse any booking prior to the issue to you of your written confirmation. If we do this, we will tell
you in writing and promptly refund any money due that you have paid to us. In this case we shall have no liability to
you or any third party.
As soon as your confirmation is received, you undertake to check the details carefully. If anything is not correct you
must tell us immediately. Failure to do so will result in us assuming the details given are accurate and binding.
When you book you must pay the deposit amount of 50% of the total amount due and then the balance not less than 6 (six) weeks before arrival, in each case by either BACS, a sterling cheque (payable to Mrs. Henrietta Kelly), (SENSITIVE CONTENTS HIDDEN) or on the Owner’s Direct website. However, if you book less than 6 weeks before the start of your stay, full payment of the total cost must be paid at the time of booking. For any period of extension of accommodation booked and agreed upon by us less than 4 weeks before your original date of departure, your additional booking fee must be paid for in full at the time of booking.
When booking through the Owner’s Direct website using any of the following payment systems, the charges are as follows: Each of Guernsey, Isle of Man, Jersey, Northern Ireland, Gibraltar shall be included as countries from which residents shall be deemed to be from the United Kingdom 1.4% for Visa, Mastercard, Electron, Carte Bleue cards issued within the UK 1.9% for Visa, Mastercard, Electron, Carte Bleue cards issued within the EU 2.4% for Visa, Mastercard, Electron, Carte Bleue cards issued outside the UK and EU
If any payment due in relation to your booking is not paid by the appropriate date, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date.
If you pay by (SENSITIVE CONTENTS HIDDEN) we will make a charge of up to 3.5%, subject to a minimum charge of £2.00 for each payment made this way to defray costs, expenses and charges incurred by us in connection with (SENSITIVE CONTENTS HIDDEN) payments. If your payment is not honoured for any reason whatsoever, we are entitled to make an administration charge of £25.
The prices of unsold products and services may be increased or decreased and corrections made to errors in advertised prices at any time before your arrangements are confirmed. The price of your chosen arrangements will be confirmed at the time of booking. As changes and errors occasionally occur, you accept it is your responsibility to check all details at the time of booking.
All prices quoted or otherwise advised to you include all charges and any UK taxes or governmental levies that apply to your reservation at the time of booking.
Prices and booking conditions are subject to change and variation at our exclusive discretion and you agree to comply with any such changes when you make your booking.
You accept that we reserve the right to pass on to you and you agree to pay in full, after your booking has been confirmed, any price increases due to currency fluctuations or other circumstances beyond our control.
4. Brochure or website details
Whilst we aim to ensure that the information provided on our website, in brochures and other promotional literature or material produced and circulated by us is accurate, we do not undertake or warrant any such information and you accept when making your booking that we shall not be liable for any misrepresentation or inaccurate information contained in these materials. There may be small differences between the actual property and its description, as we are always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services
become unavailable or subject to restriction. If this happens, we will tell the party leader as soon as reasonably practical after we become aware of the situation. We do not accept responsibility or liability for any changes or closures to local services or attractions mentioned in the brochure or on our website, by our advisers or advertised elsewhere. Whilst we make reasonable efforts to ensure that information supplied to you in relation to your property and its facilities and/or services as well as advertised travel and other services is accurate and complete as at the date given, we do not accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and services, except where any such information has arisen out of our negligence.
5. If you change or cancel your booking
If you wish to change any detail of your confirmed booking we will do our best to make the changes, provided that notification is received in writing at our offices from the party leader. However, we cannot guarantee that we will be able to meet any such request. This notification must be accompanied by payment of any costs due and/or incurred by us. Please be aware that any amendment will be made at the current brochure price, which may differ from the price in the brochure from which you booked your chosen arrangements. Please note that changes to your dates or accommodation may be treated as a cancellation of the original booking and hence be subject to cancellation charges.
If you have to, or wish to, cancel your booking, the party leader undertakes to notify us by telephone and confirm such cancellation by email on the same day. The day we receive your notification of cancellation is the date on which your booking is cancelled.
Depending on your reason for cancellation, you may receive a refund of some or all monies you have paid to us for your booking (excluding all booking fees and credit card charges you have already incurred).
These refund provisions referred to above only apply if the cancellation applies to all members of your party. All prices are for the entire property and not on a per person basis.
Cancellation charges are as follows:
Number of days before start date of your arrangements that notification of cancellation is received by us
Cancellation Charge (plus all booking fees, insurance premiums, credit card charges or administration fees payable by you)
More than 70 days
Full Deposit (including any Balance of Deposit due)
29 – 70 days
50% of Accommodation Cost or Full Deposit (including any Balance of Deposit due), whichever is the greater.
15 – 28 days
75% of Accommodation Cost
14 days or less
100% Accommodation Cost
Where only part of your party needs to cancel this will not normally affect the total cost of your booking unless any travel arrangements or additional services which are charged on a per person basis are cancelled. In these instances any such per person charges paid will be refunded after deducting any cancellation charges.
6. Cancellations or changes by us
We do not expect to have to make any changes to your booking, but sometimes problems occur and bookings have to be changed or cancelled or errors in brochures or other details corrected. We reserve the right to do so. If this does happen, we will contact the party leader without liability to pay any compensation or cost incurred by you as a consequence of any such change or cancellation as soon as is reasonably practical, explain what has happened and inform you of the cancellation or change. In the event of cancellation by us, we will only be required to repay to you the sums previously paid by you.
7. Force Majeure
Except where otherwise expressly stated in these Booking Conditions, we regret that we do not accept liability to pay any compensation for any costs, losses, damages and expenses howsoever incurred where the performance of obligations by us under your contract is prevented or affected by, or you otherwise suffer any damage or loss as a result of, "force majeure". In these Booking Conditions "force majeure" means an event beyond our reasonable control, including but not limited to, strike, lock-out, labour dispute, act of God, acts of terrorism, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or bankruptcy, fire, flood, snow and storm, difficulty or increased cost in obtaining workers, goods or transport and other circumstances affecting the supply of goods or services.
8. Our liability to you
You accept that our maximum liability to you if we are found to be at fault in relation to any service we provide is limited to any direct expenses unrecoverable by you directly related to your booking which you incur as a result of that failure. You accept that we shall not be liable for any indirect and/or consequential losses incurred by you. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment, or for our own criminal act.
Your personal belongings and vehicles (together with their contents) which are left at the property remain entirely at your own risk and responsibility.
We do not accept liability for any loss, damage or injury howsoever caused to you or your personal property during your stay at the property except to the extent that such loss, damage or injury is caused by our negligence.
We do not accept responsibility for noise or disturbance originating beyond the boundaries of the property or which are beyond our reasonable control. In the event that a source of reasonably obvious noise has been in existence prior to your arrival and we are informed of this, we will contact you to inform you of the disturbance.
We do not accept responsibility for the failure of public utilities, including but not limited to water, gas and electricity.
We recommend that you take out adequate insurance to cover you for any losses you might incur for the duration of your stay.
10. Disabilities and medical problems
If you or any member of your party has any medical problem or disability that may affect your booking please tell us before you confirm your booking, giving us full details in writing. If we reasonably feel unable to properly accommodate the particular needs of the person concerned we reserve the right to decline or cancel the reservation without liability.
11. The Property
You are to arrive at your property at any time after 4.00pm (unless advised otherwise, for example on your confirmation) on the start date of your rental period and you are to leave by 10.00am on the last day of your rental period. If your arrival will be delayed beyond 8.00pm on the start date of your rental period, you undertake to contact the person whose details are given on the location guide. If you fail to do so, you may not be able to gain access to the property. If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not advise the person whose details are given on the location guide of your late arrival, we may treat your booking as having been cancelled by you. No refund of any monies paid by you will be made in this situation.
A security deposit will be payable in cash (sterling) on arrival. You will be advised of the amount at the time of booking. The security deposit will be refunded at the end of your rental period (subject to deduction for any costs, losses and damages incurred by us for any breakages, damages, loss of property and/or facilities caused by you).
You and all members of your party agree to keep the property clean and tidy, to leave the property and all furniture, utensils, equipment, fixtures and fittings in a similar condition as you found them upon your arrival, and to behave lawfully at all times whilst at the property. You and all members of your party further agree not to use the property for any unlawful or commercial purpose, including without limitation, assigning or subletting it or otherwise allowing anyone to occupy it who has not previously been accepted by us. You are responsible for the actual costs of any breakage or damage in or to the property, along with any additional costs, including cleaning or consequential loss that may result, in each case which are caused by you and/or any members of your party, and we can require payment from you to cover any such costs.
You will report any breakages and/or damages to us as soon as possible.
We will not tolerate any dangerous, offensive or rude behaviour to us, our representatives or third parties such as neighbours.
We are entitled at our sole and absolute discretion to refuse to hand over to you and/or to repossess the property if we reasonably believe you or any member of your party is behaving unlawfully, or if any danger, damage or offence is likely to be caused, has been caused or is being caused by the behaviour of you or any members or your party. These circumstances will be treated as a cancellation by you. You also undertake not allow more people than the brochure states to occupy the property, neither can you significantly change the composition of your party during your occupation of the property. If you do any of these things, we can refuse to hand over the property to you and/or can repossess it. If we do so, this will be treated as a cancellation by you. In these situations no refund of any monies you have paid in respect of your booking will be made and we will have no liability to you as a result of this situation arising (including for example any costs or expenses you incur due to not being able to occupy the property, such as the cost of securing an alternative property/ accommodation or the payment of any compensation to you). We will not be obliged to find any alternative accommodation for you.
You undertake to allow us and any representatives (including workmen) access to the property at any reasonable time during your occupation of the property to perform inspections and/or works to the property (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time, in which circumstances you agree we are entitled to enter the property at any time without giving you prior notice).
Pets are not allowed. Registered guide and support dogs belonging to those with visual and hearing impairments are allowed subject to our having been notified in writing at the time you make your booking. Customers with allergies should be aware that we cannot guarantee that a registered guide and/or support dog has not stayed in their chosen property nor can we accept any liability for any suffering which may occur as a result of such animals having been present.
12. Special requests
If you have any special requests you undertake to advise us at the time of booking and confirm them in writing. Although we will endeavour to comply with any reasonable requests, no guarantees can be given that any request will be met. Confirmation that a special request has been noted, or the inclusion of the special request on your written confirmation or any other documentation, is not confirmation that the request will be met. Failure to meet any special request will not be a breach by us of your contract. Bookings made conditional on the fulfilment of a particular request cannot be accepted.
If you have any reasonable cause for complaint, we are anxious that remedial action is taken as soon as possible. It is essential that you contact us immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the property) cannot possibly be investigated unless registered whilst you are in residence. If you feel that the problem has not been resolved to your satisfaction, then the party leader undertakes, within 14 days of returning from your holiday rental, to put your complaint in writing to us.
If you fail to do so, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.
14. Passports, visas and health requirements
We regret we cannot accept any liability if you or any members of your party are refused entry onto any transport or into any country due to the failure on the part of the person concerned to carry or supply correct documentation. If you or any member of your party is not a British citizen or holds a non-British passport, you undertake to check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have or to supply any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. We reserve the right to request any personal details, including passport numbers, if required to do so by the authorities or by law.
15. Governing law
It is agreed that any dispute, claim or other matter which may arise in relation to your booking will be governed by English Law and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
16. Communicating with you
For the purposes of the Data Protection Act 1998, Hardacre Holiday Cottages and its owners are the sole data controller of all personal data provided to us by customers and prospective customers. In order to process your booking we need to collect certain personal details from you, for example names and addresses of party members, payment details, special requirements such as those relating to any disability or medical condition which may affect any party member's arrangements and any dietary restrictions which may disclose religious beliefs.
If we need any other personal details, we will tell you before we obtain them from you. We need to pass on your personal details to the companies and organisations who need to know them so that your booking and any travel-related services (if any) can be provided for example other suppliers or agents, or your credit/debit card company or bank, or for verification of details relating to your booking. Such individuals, companies and organisations may be outside the European Union. Data protection legislation in those countries may differ from that in the UK.
We also need to process and store your personal details for our own administration, market analyses and operational reviews. We would also like to store and use your personal details for future marketing purposes (for example, sending you brochures, emails or details of promotions and offers which we feel may be of interest to you). All details you give to us at any time will be kept, but only names, contact details and any booking preferences will be used for marketing purposes unless you are informed otherwise when you provide the information.
We may also disclose your details to immigration and/or law enforcement authorities where we are required to do so.
If you do not wish to receive any or all of the communications set out in this Section, please let us know as soon as possible by telephone, letter, e-mail or fax. We are entitled to assume that you do not object to being communicated with unless you have indicated otherwise either at the time you gave your details to us or subsequently.
Except where expressly permitted by the Data Protection Act 1998, we will only deal with the personal details you give to us as set out above unless you agree otherwise. You are generally entitled to ask us (by letter, fax or e-mail) if and how we are processing your personal details. We are entitled to charge a fee in responding to such a request. We promise to respond to your request within 40 days of receiving this in writing and payment of the appropriate fee (if required by us). In certain limited circumstances we are entitled to refuse your request. We may also record or monitor telephone calls to and from us for staff or training purposes.
Hardacre Holiday Cottages
Kent CT3 1HB
+(PHONE NUMBER HIDDEN)
Mobile + (PHONE NUMBER HIDDEN)
Email (EMAIL HIDDEN)
© Hardacre Holiday Cottages 2016
This is a small friendly village with its own shop and butcher. The local pub is accessible on foot from the cottage.
It also has a big garden centre.
Many walks can be made from the cottage without using the car.