Dear Filip, Renata & Andro,
we read your feedback and are concerend about it! We generaly take feedback of our guests very seriuosly and never experienced this level before. We have been rentig our aparments for a long time now and everything worked out fine. Fact is: our apartments are not located next to big & busy roads and therefore everyone who wants to enjoy solitude below the skies needs to be mobile in some way. As we clealy stated on our site, we recomend scooters, that are cheap and take you anywhere within minutes. We also stated, that our rooftop apartments are not ideal if you have small children, since we are all the way up on the top floor of the building. Our pools are not heated - we are in the tropics. Perception of temperature is very subjective and lies outside our range - like weatherconditions, as you will agree.
Regarding checkin: we clearly explained how the checkin procedure works - as we always do with our guests, via private message.
Nevertheless we are very concerned about your impression, that we were not responding to your messages. Behind the scenes, we tried everything to get help for the troubles you had with the AC. We obviously didn't get this though to you and are sorry about this!