Thank you for your lovely comments and I am pleased that you were happy with the property. It is our continuous attempts to offer added extras that make 19 Willow Wood a home away from home, as all of our guests comment to us.
One of those added extras is the Flatscreen TV in the downstairs bedroom that you refer to. As I mentioned to your sister and husband on arrival, it had only been installed that afternoon, but as you arrived early and and we permitted you to check in early, the channels had not yet been installed. This was completed after your 'check out' and this 3rd tv is now ready for our guests to enjoy.
You also mentioned the requirement of a pole to open the Velux roof windows.
To be honest I usually just get my husband to do it as he can easily reach and because it has never been mentioned previously by guests we never really thought about it.
I am conscious however that you stayed at the property during the recent heat wave and may have required to open these windows in addition to the standard bedroom windows. I have therefore now sourced and ordered a pole from the Velux website.
Thank you so much for your feedback as it is these little tweaks that allow us to make our guests stay even more pleasant.