Emily, thank you for staying with Airlie Beach Motor Lodge. I appreciate your comments. CHECK-IN: In future, I will print out the arrival form for guests. However, I will need to know in advance the names of guests and their contact details who will be occupying the accommodation. In the Motel and Holiday Accommodation Industry, it is a requirement of Qld Fire Services that we know who is occupying accommodation. The only information I had about your reservation was your name and your mobile phone number...... I apologize for their only being 2 bath towels. Usually, we provide 4 bath towels for the townhouses and extra towels for extra persons..... (I had a new Chinese housekeeper!!!!) I have been considering providing shampoo. BEACH TOWELS: One of the girls staying with you asked for a beach towel on day of arrival and said she was the only one who did not bring a beach towel. I was surprised the next day when I was asked for beach towels for all the girls. In the compendium, it states that there are beach towels for hire. I will make a new sign for reception for the hire of the beach towels. COMMUNICATION: Thank you for acknowledging "my confusion". I have been recovering from a severe FLU VIRUS. Unbeknown to you and to many of the other guests, I was also coping with a bereavement in the family of one of the guests....I was woken at 5.19 am...I was also involved in many other repercussions involved with this family in their state of bereavement...too many incidents and details to add here... not really my problem to be involved with this...not really my problem to liaise with local law enforcement....I am sorry that I did not give you personal attention while you were here. I also had other happy guests staying here to celebrate an 80th Birthday. AIRBNB BUSINESS: Yes, I admit that I am still learning what to do with the airbnb part of my business. COMMENTS: I have had my existing business for the past 38 years. Most of the time, my business runs smoothly..... however, I cannot choose my guests and their needs and requirements......I WISH YOU WELL.