First of all, thank you for taking time to write the review for us. Secondly, it was very unfortunate that AC didn't make the room cool enough for you due to this severe heat wave. We believe that AC was working properly but just this heat wave was too severe.
We tried to help you our best to provide a fan for you but unfortunately it didn't help you.
Kyoto is rather famous to have hot summer and cold winter due to climate but Machiya in Kyoto would be cooler and feels comfortable once it is cool down. Wish you could have had this experience at our listing.
We will make sure to share your feedback and improve our service for the future guests. Thank you for choosing our listing and we are looking forward to hosting you again in the future.