Beautifully styled studio apartment situated in the prestigious Brunswick Terrace on Hove seafront, opposite Hove Lawns. The property is bright and spacious with fabulous furnishings & accessories.
In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you. We do not guarantee internet connections and are not responsible if installed broadband services fail. Data usage may not be unlimited at all properties and should excess charges be incurred, we reserve the right to pass on these costs.
We will acknowledge any complaint within 24 hours of receipt (Monday to Friday). In order for us to resolve complaints, we need to thoroughly investigate any issues raised with a number of different parties such as Landlords, Housekeepers, Property Managers etc. We endeavor to bring matters to an amicable resolution as soon as possible, however depending on the complexity this can take up to 14 days.
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.
We expect all clients to have consideration for other people, in particular noise levels after 10.30pm. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Should we receive complaints concerning your behaviour and specifically noise we reserve the right to permanently withhold some or all of your security/damage deposit.
In the event of any problems you must contact us immediately, plus you undertake to do your best to resolve or minimise the problem in order to avoid any prejudices that could result. You must immediately notify us by telephone on the day of your arrival, confirming your complaint in writing within 24 hours of your departure. You are obliged to give us the time necessary to resolve the problem.
Should there be no written complaint supplied as above specified and you leave the accommodation prematurely and without an explicit authorisation by us, you forfeit your rights for a refund of the rental price, unless the terms of this contract have been breached. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given.
Please note that the property is not an official tourist structure, such as a hotel, residences, etc. but a private dwelling. As such, there is no standard or categories that are internationally recognised; indeed it reflects the architecture and furnishings, the local traditions and the personal taste of the owner. This is precisely the kind of holiday that we offer: the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as an inhabitant would. We cannot however exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of its architecture and of traditions in the area - but which cannot be accepted as complaints.
I am Debbie and have in depth knowledge of the holiday letting market. Over the past 30 years I have gained a wealth of experience, particularly in the conference and incentive travel industry. I have been responsible for managing client events all over the world with budgets in excess of £1 million. I am a workaholic with an eye for attention to detail and love being a part of the Crown Gardens team and am thrilled to have seen the company develop and flourish over the last 8 years.
About Crown Gardens
Brighton's favourite holiday letting agency, Crown Gardens Ltd continues to grow and develop year on year. We have built a solid, reliable and professional reputation over the last 10 years achieving consistently excellent numbers of bookings and rental returns to our valued clients.
We are an ethical agency, highly respected by the many organisations and clientèle we deal with on a day to day basis. We are founding members of the BHRA.