Sand Dollar Cottage advertises exactly what is there. Aerial photo shows location, no air conditioning stated, all rooms have ceiling fans and tower floor fans,not suitable for pets is stated, there is no carpeting in Sand Dollar .Guest Veronique told me this would be her 5th visit to Governor's Harbour, and declined any advice or offer of assistance when offered. She was provided with Barry and Chad's contact info, as I do all guests to arrange transport and confirm arrival times. She pleaded to make exception for her well behaved service dog (who did play with and disabled the phone/internet connection) Prior guest was leaving on guest Veronique's arrival date, she pleaded to check in early on arrival day as she was coming by boat, and did not give adequate time water and full compliment of laundered linens to arrive. Guest did not contact me with any of her issues, nor inform me or caretakers she was vacating premisies. It was via contacts in The Settlement that I was told she had found a 'friend' to stay with. When she demanded her refund she pleaded that she was an artist barely getting by. The concerns guest had for her pet leave question why she would take a mid-July retreat in the Tropics in one of the globally hottest summers in recent history without reading about where she was taking pet. Guest also 'warned' she would write a review, as above, if there was no refund. All (Hidden by Airbnb) Trip Advisor AIRBNB guests have had a wonderful Eleuthera stay with Sand Dollar Cottage and wonderful caretakers contributing to the natural beauty!