We regret that you were dissatisfied with your experience, and strongly disagree with your review. Our cleaning crew has worked for us for seven years, and in that time have not had any complaints. Additionally, we offered to send the cleaning team back out, and you neglected that offer. You also stated there was no cutting board, which we brought you a brand new one the very next day, (even though the property manager stated the existing one was already there, easy to find in the island). The pillows are not rubber pillows, those are pillow protectors, and could be easily removed, as they are zippered for easy removal if you don't like them. Additionally, there are also extra sets of pillows in the closets with different firmnesses, with a total of ten pillows in the two bedroom unit. As far as not putting a dollar into our unit, we spent over 15k remodeling it. Because we do permit pets, are furniture does get heavily used, and we replace it every three years. As far as our unit being in "...the hood and far away from everything." This was my grandmother's neighborhood and I am uncertain exactly what you mean by that. We are located five minutes from downtown Phoenix, BOB and five minutes to the 17, so "very far away from everything" is not an accurate description.
I appreciate the private feedback you left being "great to deal with, good and clear communication." It would have been nice if you could have included that in the public format.
You did contact us several times, and you experienced that we solved or offered a solution to every concern and within a timely manner.
We wish you all the best.