Julie is another airbnb guest to whom we had mixed feeling too.
We do like to feel our guest warm welcome but same time that's our house for living and we're looking for understanding and co-operation as in meanwhile we need time for ourselves as well :)
Non of house rules are hidden or not clear enough explained on airbnb profile, some reminders are handwritten around the house and it's true, what I do also believe it's high level of additional communication skills not lack of it.
1. First of all we ask Julie about her arrival time, she's detailed through text and airbnb message she'll arrive in Galway at 11:20 am and should get to our place by noon-12:00 pm, what's perfectly suite Thomas.
Just because Thomas has some extra backyard work to do that day, he's stay until 3 pm and few times has been rushed by Julie to go out quicker just because he's said he might give her a lift to the city center after his job will be done.
2. As below at no.3., all airbnb guest kitchen's equipment has been explained and showed with an indication of where's ours kitchenware and kindly ask not to be use by guest.
If gently knocking at 10 pm and kindly asking if leftover in plastic box belongs to her after previously explained and surpassingly discover I can not use my plastic box for my food is something unusual or bizarre than I have nothing else to say about it.
3. Thomas very clearly explained and show Julie all house rules: where's airbnb guest dishes (pots & saucepans shelf, all plates, cups and cutlery), and same time showed where's host-ourselves all kitchen equipment not to be use by airbnb guest.
4. Shampoo, other Julie staff, etc., won't disappear from the bathroom window but only has been moved at daily cleaning time into indicated drawer left open which was showed day before, so there was no need to look or search for them.
5. After umbrella has been dried Thomas moved it into hallway upstairs to be able to clean bathtub before someone would like to take shower :), make sense, isn't it :) ?, especially that was at 10 pm (at middle of nigh for Julie what's she didn't like day before with her leftover in a plastic box situation).
6. Most bizarre thing, again it was clearly explained to Julie she can do her laundry but need to bring her clothes to the kitchen and left beside the washing machine and Thomas will set up for her washing machine programs.
Unfortunately again Julie wouldn't listen to me patiently enough or maybe that was another situation she'd like to experience to be guest and host in same time (thats what's we've noticed several times during her stay and few story told related to previous airbnb experience she's had as guest.
If a guest (could be me either, Worldwide in someone's host house), will use for ex., gas cooker or electric hob and do not switch setting to appropriate position after use, than by unsafe use or mistake will burn or damage someone's appliances or any other household equipment, means won't be his/her responsibility ?!
Thomas one and only professional outdoor jacket has been damage and it's happened just and only because by washing machine been in use without permission to do it yourself.
I do ask Julie if she'd like to pay me directly or perhaps she would prefer to find solution with airbnb and same day on the afternoon she told me I'll be compensated by airbnb.
Over 8 months with other airbnb guests and before...renting rooms since 2013 we didn't have had single situation like this with hundreds time washing machine been in use by hundreds of different people.
I think it's end of the story.
When answering the four time with affection, kindness and details for number of same way ask questions by Julie, were rigid, lack of communication and not to be flexible than I deeply believe with strong faith I couldn't do any better to make Julie feels more friendly with me and like at home.
If someone do not feel welcome with us I presume is that because either some of his/her previous experience or personality issue (based on all current reviews it's less than 1% of 100, people who's say, we didn't welcome them more friendly, natural and affectionate way, it's also means at least 99% of other our airbnb guest believe we're trustworthy, friendly and one of the responsive host they ever had experience stay with :).
I'd like to believe Julie is truly nice, charming, lovely and positive person, yet doubt if her personality fits for airbnb.