Hello Mike, thank you for the review and feedback. In general I resolve any issues that arise right away, and ensure guests comfort. I will look into the fridge and take care of it. It would have been nice if you have told me about it in person, and I would have taken care of it immediately, instead of finding out about it online.
Regarding staying up late: The one night we stayed up past midnight outside of the rented room, all of us were past midnight watching the movie together, including yourself. Otherwise, late night movies would not be a regular thing unless all of the people at home agree to it.
Regarding the pets: They were only home when I was home. Which was only 3 days out of the 7 days of your stay. At no point did I say or imply that you were responsible for them, nor were you left alone with them by yourself. The dogs running out incident, you left them out by accident as you were returning home, which I did not put any blame on you, as I understand, accidents happen. In the rules of the house, it says not to feed the dogs and not let them out. I think that is pretty straight forward instructions. Otherwise, let me know how else I can improve in pets instructions.
Regarding piles: I disclosed during our private conversations prior to your booking that the house is ongoing renovations, thus there are items in the front of the yard. That will be taken care of once the storm passes (Florida is currently having thunderstorms on a daily basis. It has been 2 weeks of non-stop raining. All renovations had to cease for the time being)
Keypad: I am sorry you were locked out. I would have been to resolve this problem immediately if you had contacted me right away. No one else has had problems with the keypad before. As previously discussed, you are getting refunded one night for the inconvenience of being locked out. I will look into it and see if there are any issues with the keypad mechanism that needs to be addressed. Thank you.
Safety: This is a safe neighborhood. We are close to a high school, fire station and church. You might occasionally hear football games, sermons or sirens from the fire station. Once in a while during holidays, neighbors let fireworks out. Not sure what it was that you heard that night though, perhaps people playing with fireworks due to Memorial Day weekend?
Thank you again for your feedback. All those issues will be taken under consideration and improvements will be made.