You booked a one-room apartment costing $ 39, I gave you a two-room apartment costing $ 80, no extra charge. The apartment is only after repair. With a splendid view of the country's main landmarks - the Baiterek monument! And you were dissatisfied with the improvement. I made the mistake of making you such a free present.
The apartment has a NEW bed with a NEW mattress. I do not understand why you wrote that there is an old bed?
The apartment has 4 pillows. For the first time I encounter the need for two people in more pillows. Although this is not a standard request, we would bring more pillows.
In general, we always meet our guests. Regarding payment, I DO NOT PLEASE OWN a surcharge for these apartments upon check-in. And only offered, in case of accommodation in these apartments in the future, to pay for its real value.
My assistant spoke to you through an online translator. (There were never any problems with not understanding.) And asked if you made the payment. It was just a question, not a requirement.
I'm sorry that you were unhappy with my apartment. I hope that all this did not affect the general impressions about our country and the city as a whole. Wish you luck! With best wishes, Adiy!