Ana was very helpful and responsive. Anytime I reached out with a question, she responded almost immediately. She was also flexible with our check in and check out times, which was very nice.
I was disappointed in her inflexibility when I realized within an hour that my booking dates were incorrect. I understand the need to maintain a strict cancelation policy, but when my mistake was caught so quickly, I thought she might be more flexible. She did offer some helpful solutions, but after I'd already made other arrangements and only solutions that resulted in her maintaining the reservation.
Of our entire 2-week trip through the south of Croatia, the 2 AirBnbs in Split (this one and another one) were the most expensive and the most disappointing. This particular apartment is in a great location, however, it isn't cozy or homey, the space is cramped and small and the wifi has a very weak signal. The bed was comfortable and the house was clean, but those were the only aspects we were really satisfied or impressed with. Unfortunately, we enjoyed our other AirBnb experiences a lot more.