thank you for your review. In the countryside it's quite common to find bugs, and - for sure - it's not a sign of dirt. Nature still has its rules, and a few bugs can be easily eliminated with a spray. The apartment has just been renewed, so your comment "the apartment was dank and musty" expresses more a personal feeling than a real consideration, as well as the expectation that at the castle there should have been a market or a restaurant (please carefully read the listings on Airbnb, everything is written there). Every bathroom is provided with a soap dispenser, as it's clearly listed on the Airbnb. Finally, we do not know where you lost or who has stolen your camera, for sure we did not find it inside the apartment upon cleaning. It's not true what you state " was told they would inform the cleaning staff the next day" as we immediately checked the apartment and reported to you in a few minutes (as a confirmation, see our messages).
We hope that you will find your green and black camera bag somewhere, we also hope that you will think twice before you point the finger at anybody: our family is in the hospitality since 1955 and, frankly speaking, it's the first time that we receive such unfair veiled accusations.
Alessandro and Anna