Once again, I am very sorry our house was not what you expeced. We would have been happy to find a solution but we didn’t have time to meet since you arrived at 11 pm and left very early in the morning after, we didn’t even understand why, until hours later. We do our best to fix and solve any kind of problem, as we did with you too. But at 8.30 am when the technicians start to work you were already gone. Of course we could’t know the internet was not working during Sleeping hours, or that the heating had a problem, even if there is a second and even third option to heat the house. The view is exactly as you see in the photos, and I believe there is nothing to complain about, there is only nature all around and lake is visible by sitting on the couch.
The dog you met, a 3 years Labrador does not live in the house, is occasionally there and stays in the house and defenetly not in the common areas unless she is on a walk with somebody, but anyways she is only there few days a month. Anyways I really don’t know how you can tell she was in the common area and could not go to the pool if you only stayed here during the night time and barely saw the place in the daylight.
The road is not the easiest to find, but all my family did the best to help you out. Unfortunately the right address will send you up a very narrow street, instead of through our private easy road.
The house is exactly as you see in the pictures where you see the big windows. If dark is a problem for somebody or there are any kind of special needs for our guests to enjoy their vacation, we are happy to answer as many questions as you have before making the Reservation, to make sure everything is how you expect it.
I am very sorry we had to go through all this in this way, but I believe the house is not that unconfortable nor the view that horrible as you state, not because it’s mine, but also because of our other many guests feedback.