Dirty, unsafe, rude staff. That sums it up. If I could give this hotel less than one star, I would. I booked a room here for a two-day trip to Isla Mujeres and walked smack dab into one of the most upsetting booking experiences I've ever had.
To start, the guy at the front desk was playing on his cell phone, totally uninterested in checking us in, and then couldn't find a key to our room. We stood on a patio and waited for about twenty minutes while he dug through a desk and finally tried every key on a huge ring to find the one that worked.
From there, we discovered a sickening gob of wet hair (dog? human? I'm not sure), grime, and dirty mop water all over the stairs. In the room, things got even worse. There was a filthy, wet, stinky towel wrapped around the foot of the sink and the bathroom floor was visibly filthy, as you can see in the pictures attached. What's more, there was virtually no furniture in the entire room, and - here's the best part - the door to the back patio DIDN'T LOCK. Not only did it not lock, but it didn't even have a latch to shut completely - even though it was positioned directly over a busy walkway and Mexico is, obviously, a third-world country. I'm assuming that many of you, like myself, are traveling with cash, passports, and computers - so this just won't fly.
We were so freaked out by the entire experience that we immediately booked different accommodations and left. When I contacted the host, Darwyn, about my request for a refund he was rude and inflexible - insisting that it's one of the cheapest rooms in Isla. It sure is - but you can spend $20 more per night, and stay at Hotel Villa Kiin, which is safe, clean, and right on the beach. With my whole heart, I advise that you do that. Avoid this place and its terrible staff AT ALL COSTS.