This modern apartment has a lovely feel to it, decorated w/ natural wood furniture from Indonesia. It's quiet, spacious & comfortable, overlooking a cul-de-sac, a sweet park just up the street - and comes w/ Wifi, HD TV - and other amenities
The location was nice but the apartment was quite dirty food stains, lots of dust, the mini bar fridge was dirty and our bed sheets had blood stains on them. Also the bed was a fold out sofa and there was no kitchen. We did a massive shop and couldn't put our food anywhere. We…
Hi Victoria, Thank you for your review. Yes, I also found you also lovely to speak with and very easy to communicate with electronically, as well as by phone - just before your stay. Regarding your concerns you addressed in your review, I will respond to them here, one by one: 1) About there being no kitchen, I'm sorry that you must not have read the apt’s description in my Airbnb profile, in which you will see the following: "this apt has been recently renovated, and what was once a kitchen has been converted into a private storage area, and instead of the kitchen the apt comes with a microwave, electric skillet and bar frig to warm up meals and keep foods 'n drinks cool. Water supply for cleaning dishes is available both in the bathroom and the adjacent laundry room. 2) In the central bamboo-floored lounge room is an ultra comfortable sofa, that also folds out into a queen size bed" I appreciate your comments, as I will now add, along with my description - to make it clearer for future guests - photos of the bar frig, microwave and electric cooking skillet - as well as the sofa when it is opened as the ultra comfortable well-cushioned bed that I’m sure you found it to be. 3) Also, I noticed that past Airbnb guests have stained the bar frig and that there were a couple of drops of blood on a sheet, and a dark spot on a white towel in the bathroom - all of which were cleaned - along with the bamboo wooden floors - just the day before you arrived. Since this is my home and not a hotel, I felt it would be okay to leave these "as is" rather than spend to replace the frig, sheet and towel – with the understanding that we are all only human – each of us doing the best we can under the circumstances. In the future, though, I will take your helpful comments as a learning opportunity and endeavour to give my guests sheets and towels with no stains even if they are clean. I will also see if I can have the food stains in the mini frig professionally removed or minimised. Thank you for your attention to detail, as this will assist me in improving the cleanliness and enhance the enjoyment for upcoming guests. If you saw some dust, food stains and anything else that looked anything less than spic-and-span clean in the apartment, all the areas where you would be walking from room to room and along the hallway as you enter the apt were cleaned by me the night before so there were not even any scuff marks - except under the sofa, underneath and in back of furniture and in the corners of the room, which unfortunately I couldn't get to - as I didn't tell you I recently had emergency spinal surgery and could not bend or get into the corner or underneath heavy furniture, as I wasn't able to move these around last minute before you arrived. Thanks to you, I'll also add to the Airbnb description what I wrote you separately by email right after you booked in, suggesting that before you leave, you clean the apt so it is neat and tidy. When I returned home, I noticed your leftover food left rotting inside the bar frig and sneaker tracks from dirty shoes that had been used outdoors on concrete and dirt that created scuff marks all over my wooden floors - that will require further cleaning. In addition, I found head hairs all over the bathroom sink and a collection of dried urine spots lining the back the toilet seat. In the future, I will suggest that my guests take off dirty shoes when inside that had been all over outside to minimise any need for such cleaning of the wooden floors by upcoming guests, and leave all surfaces as clean or cleaner than the condition they were found when first arriving in the space. Again, thank you for your attention to details, as this has assisted me to take steps now improve the clarity of my Airbnb descriptions and cleanliness of my place so it’s more user-friendly from now on. Wishing you all the best, Dr Gary
The reservation was canceled the day before arrival. This is an automated posting.
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