Dear Tarn, I have already replied to you via email and will leave the answers here as well on the public site. The house has received a lot of positive feedback and is in a great location and is accurately described on the site. Please read other reviews. As you have obviously found cheaper accom in a different location I do not appreciate these minor and inaccurate reviews in order to get a refund as you have requested to me.
In answer to your questions above:
1. You are in Thailand and there are mosquitoes; there is not a lot I can do about this. We spray the house regularly but obviously mosquitoes will come in if you leave doors and windows open at dusk.
2. The bathroom on the top floor is one of 4 bathrooms. If there was any issue with it, you should have told my manager and she would have fixed immediately. Our earlier guests mentioned no issue with this.
3. The sofas are cleaned regularly and again we have had no complaints from any of our guests in Dec.
4. After talking to my manager, she said you never called to mention any issues while at my house and when she checked, this was simply a matter of turning the dish on the first floor terrace.
I am sorry that you have portrayed this experience as I work hard with my staff to ensure that our house remains a great bargain for families.