The place is located in Quezon City Business District near EDSA (at the back of SM City North EDSA Mall) and near MRT North Edsa/LRT Roosevelt Avenue Train Stations, Grass Residences offers a country club living at the heart of the city.
1.) Setting the Right Expectation(URL HIDDEN)
a.) Our properties are not part of any hotel operation. Much like having your own vacation home, they come fully furnished with equipped kitchens, linens, towels, and cook wares, dinner wares, initial cleaning and toiletry supply(URL HIDDEN)
b.) Any other items that can make your stay more comfortable are available in the grocery stores. Any other appliances/item requests may be provided through prior requests but host should not be held liable if resources are limited. No additional furnishings, appliances or supplies, other than what is found in the condo, will be provided(URL HIDDEN)
c.) These are self-service condos; no staff will be on-site so there will be no room service, no daily housekeeping service, and no daily change of sheets or towels.
2.) Check-in(URL HIDDEN)
a.) Check in time is set at 2pm. Delay in arrival time should be conveyed two (2) hours before to avoid waiting time charge of the staff. Additional charge for waiting time shall be deducted from your deposit(URL HIDDEN)
b.) for no notifications and/or no show within the first 3 hours of check-in time, booking will be cancelled and unit will be offered to other guests. Security/Reservation deposit is non- refundable(URL HIDDEN) c.) check in time after 6pm to 10pm will have an additional charge of five hundred pesos (P500) to pay for transportation and overtime fee of the staff. However , Check in time of above 10 pm will have a night differential rate of 1000 pesos and waiting charge if she has waited for more than an hour.
3.) Check out(URL HIDDEN)
a.) Check out time is set at 12pm. For any delays on your check-out time, guest should notify the host 4 hours before the scheduled check-out time to check if there are other reservations for that time.(URL HIDDEN)
b.) for no notifications and/or no show within the first 3 hours of check-in time, booking will be cancelled and unit will be offered to other guests. Security/Reservation deposit is non- refundable(URL HIDDEN)
c.) For no notifications and/or no show within an hour after check-out time, the host and any authorized representatives are hereby allowed to enter the room for safekeeping. The host and authorized representatives will not be held liable to any loss of the guests’ belongings.
4.) CANCELLATIO(URL HIDDEN)
a.) Any cancellation done 7 days (at the latest) prior to the scheduled first day of booking, the guest can get 50% refund of the security/reservation deposit. No refund on any cancellation made lesser than 7 days prior to first day of booking(URL HIDDEN)
b.) Change of first day of booking or rescheduling a bookin(URL HIDDEN)
c.) All changes in the booking are subject to unit availability(URL HIDDEN)
d.) Changes should be communicated to the host 7 days (at the latest) before the first day of booking. In cases of no room availability and the guest cannot check in on the original first day of booking, cancellation policy will apply(URL HIDDEN)
e.) Extenuating Circumstances for Host Cancellations and/or Room Alteration(URL HIDDEN)
f.) In the rare instance where extenuating circumstances arise, a host may need to cancel a confirmed reservation. Such cases will be contingent on proper documentation, where valid, and include:
•Death in the family
•Serious illness or serious illness in the family
•Natural disaster in the country
•Political unrest in the country
•Maintenance issues that affect the ability to host
The host will do his/her best to provide an equal or better accommodation for the guest. Nevertheless, the host still reserves the right to cancel totally should the host fail to find an equal or better accommodation for the guest(URL HIDDEN)
g.) In room items(URL HIDDEN)
h.) Guests will be given an inventory list on all items inside the room to ensure that all appliances, furniture, and fixtures are all in good and functioning shape. Anything that is not working should be reported back to us within the next 24 hours(URL HIDDEN)
i.) Anything found faulty or missing, which are not reported in a timely manner, during check-out audit will be deducted from the security deposit. Guest will be notified within 24 hours after check-out if there are missing items and/or broken items in the unit(URL HIDDEN)
j.) In any case that our advertising materials indicates an item and is not in the room, the host should provide the said item immediately upon the call out of the guest(URL HIDDEN)
k.) Clean Up Polic(URL HIDDEN)
l.) The host should provide the unit clean and tidy(URL HIDDEN)
m.) NO pets nor SMOKING is permitted anywhere in the unit. For extra cleaning service will be charged.If the guest/s need to smoke, kindly ask the receptionist for the smoking area.
n.) Guests are expected to leave the unit in order.
o.) Fair Usage Policy
p.) Internet Wifi usage is subject to a fair use policy from the network provider.
q.) Usage of electricity and water is also subject to a fair usage. Anything found to be a lavish excess will be charged to the guest.
r.) Security Deposit
s.) The Security deposit is not deductible to your total rental bill. It is however, refundable 3 days after check-out. The guest is required to provide a bank account name (similar to the booking name) and bank account number to where the host should deposit the money back to.
t.) A portion, if not all the amount of the security deposit, will compensate for any damages and/or any violations to these house rules.
u.) The security deposit also acts as reservation to block off the dates of your booking.
v.) MyConcierge Services
w.) An Account Executive is assigned to you to attend to your needs during your stay. Any other accommodation requests may need to be discussed with your Account Executive within acceptable, ethical, and legal terms.
x.) Your account executive may not be available on some parts of the day especially in the evening. Please expect our earliest response the following day. For any requests, kindly give us at least 24-72 hours to provide it.
y.) In any case that your requests are already above and beyond our resources, MyConcierge is not compelled to provide them nor will not be held liable in providing them.
z.) Full Disclosure and Identification Compliance
1a.) Guests are expected to disclose the reason for their stay in the unit – Vacation, Business Trip, etc.
1b.) Guests are also required to provide all the names and valid IDs of all people who will use the unit. The ones that are allowed to stay in the unit are the names that are appearing in the move-in permit.
1c.) Usage of the unit and use of amenities are strictly limited to the registered names submitted to the Building Admin. Upon check-in you will need a valid photo ID. This is for security purpose. Please know that Security is very strict on who enters the building. Anyone who is not listed will not be allowed to enter the building premises.
1e.) Max of 2 kids under 7 years old stay at no extra charge as long as they will share bed with their adult companion. Extra Bed Requests are at $ 20 USD per week per bed. Any violation will be deducted to the Security deposit accordingly,
1f.) Be aware that booked guests will be held responsible for any of their companion/s or visitor/s actions for any untoward incidents, intentional or not, that may cause harm, injury, damage or loss to any property or anyone affected.
1g.) Please understand properties are for residential purposes only and shall not be diverted to other users. Any person/persons hurt or property/properties damaged arising from the use of these properties, shall not hold the property owners, property managers, or its employees, any liability or responsibility for any loss, injuries or damages incurred. Please take the necessary precautions to keep away from railings or window edge especially children, pls. kindly be responsible and keep them out of the area.
1l.) Building Policies
Guests are also expected to abide with the policies of the building. Failure to do so will forfeit security deposit and may be subjected to, but not limited to, building penalties.
1.) 2PM CHECK IN and 12nn CHECK OUT. Late show for CHECK IN or CHECK OUT for 30 minutes
to 1 hour will be charged Php 500 per hour. Over and above 1 hour will be charged no show fee
and payment will be forfeited or will be asked additional charge.
2.) CANCELLATION AND MODIFICATION:
a.)Any modifications or cancellations of room reservation must be done three (3)
days prior to CHECK IN days. One night stay will be charged for no
show, late modification and late cancellations.
Cancel up to 7 days before your trip and get a 50% refund. Cancel within 7 days of your trip and the reservation is non-refundable.
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