Alexis and 5 girlfriends stayed at my HOME for a "girls weekend". She was a 5 stars for communication and cleanliness. I'm not sure what to put for rules, because I don't know if it was her or one of her friends but. Somehow a group of loud guys showed up around 2 am and kept my neighbors up until 4. Because of strict noise rules in Santa Cruz it could have resulted in a $500 party ticket. (so nobody called the cops). But we were overseas and got calls from 2 neighbors (an constant stream of alerts on our phones from our security system in the driveway and front yard). We saw on video with audio what happened for 2 hours. In the morning we waited for them to sleep it off before sending someone to kick them out. We asked them to leave at 10 check out time, they asked for an hour and a half to clean/ get ready. I agreed, but they didn't leave till 4. The house was left clean according to my house cleaner, but a side door was left open. (maybe they couldn't figure it out it is a little tricky?) But overall, I feel bad for Alexis and the situation. Because you can't always control your friends. But since this is our home, and airbnb has a very organized, very vocal group who appose it here in Santa Cruz, letting them stay the 2nd night would be adding fuel to the fire. In addition we a close with all our neighbors we've been here 11 years, I a not willing to let a guest do something not acceptable for our neighborhood. That's why in my house rules, which Alexis agreed to TWICE in writing it says "no smoking, no parties, no more than 5 overnight guests, and no noise outside after 10PM". Because she broke ALL those rules I had no choice but to ask her to leave.
Airbnb is built on trust, so I hope she learned a lesson and next time she has a better trip.