ผู้เข้าพัก 10 คน
This 310m2 5 bedroom apartment, all en-suites, located on the 2nd floor in Kensington is simply unique. The wooden floor gives the apartment a warm feeling, enhanced by luxurious furniture pieces that are both comfortable and practical.
This apartment offers a contrasting décor between light and airy coloured walls and dark wood panel walls. The furniture and the exquisite draped curtains were carefully selected to accommodate the existing features making the apartment simply stunning. The apartment is a stone’s throw from Hyde Park, one of the largest Royal Parks of London.
Standard Services Cover
• Personal Welcome Team
Our team meets the guest and helps them settle in their new home. They take time to answer your questions and show you the ropes.
• Luxury Welcome Hamper
Complimentary welcome essentials hamper on arrival
We provide them in every bathroom
• Five Star Housekeeping
Complimentary weekly housekeeping service and change of linen with fresh linens and white fluffy towels
• Lifestyle Service 24/7
Our Complimentary Lifestyle Package for the duration of your stay means guests can maximize their stay while benefitting from an effective and efficient team who take care of all your luxury lifestyle
Complimentary WiFi, high-speed internet access
• Satellite Channels
Offering a large selection of satellite programmes, including International channels
• In room dinning
In room dining service provides a 5* quality menu of freshly cooked dishes, 7 days a week.
IN RESIDENCE PROGRAM
Our specially crafted ‘In Residence’ program offers a truly unique way to enjoy the luxury of your London holiday residence. Guests staying at an apartment serviced by Poised can take advantage of our “In residence” Program. This program adds an extra level of convenience and luxury to their stay. Services included but not limited to cover the following:
Heathrow VIP Access
Guests are personally greeted and attended to by experienced staff. Bypassing the main terminals and other passengers, guests relax in an exclusive personal lounge with total privacy where all the check-in processes and security are taken care of. Guests are then whisked by luxury limousine to the steps of their departing flight or collected directly from the aircraft when arriving or transferring. (Contact us for Price)
In Residence Business Solutions
If they are staying on business, we can make things easier with a home office set up within their residence. A printer, scanner and fax is available on request.
In Residence Culinary Delights
When arriving at one of our Apartments, what could be better than a fully stocked kitchen with all their favourite food and drink from London’s finest suppliers? Our welcome team can arrange their food order prior to arrival and during their stay.
In Residence Private Event
Entertaining at home has never been so easy with our personalised attention to detail. In keeping with their London address and their magnificent London 'home', it’s only right that we should organise the best chefs to create the perfect menu for your guest’s dinner party.
In Residence Spa Services
Your guests get to experience the pleasure of luxury spa treatments within the privacy of their own residence.
In Residence Beauty
Guests can experience the best of London's beauty salons within the comfort of their residence.
In Residence Shopping
We provide you with your personal stylist that brings the shop to you with a collection of clothes drawn from a careful understanding of your needs. A condensed selection of clothes is brought to you for fitting and selection.
You will have access to me and my team. Our standard working hours are Monday to Friday 9am to 5pm and you will also have an after hours team to handle queries or questions
In order to ensure our guests enjoy a stay free from disturbance, at Poised Concierge operated apartments, non-corporate bookings may not be accepted from any paying guests under the age of 25. Proof of identification and date of birth may be requested on arrival and if not presented on request, we reserve the right to cancel the booking.
ID Check for Security
For security reasons, the person named on the booking agreement and booking confirmation is required to provide the credit / debit card used for the initial payment and a photo ID such as a passport, driving license or national ID card- before the keys can be handed over. Any person other than the tenant collecting the keys must be nominated by the tenant at least 24hrs prior to arrival, naming that person. A proof of identity must be presented by the named person.
During Your Stay!
Guests are expected to comply with any regulations for use of the apartment. If any guest breaches any of these conditions or the regulations, we reserve the right to charge or request a guest vacate their apartment immediately without refund. Please treat the apartment as if it was your own home.
Smoking: We follow a no smoking policy in all premises and in all the apartments. Smokers who ignore this restriction can be fined up to £ 500 to cover the cost of an outside steam cleaning company to clean the entire apartment. Plus any income lost due to the apartment becoming unavailable for occupation by a new guest booking.
Pets: Pets are not allowed in any apartment or apartment building.
Nuisance: Guests are required to behave in a responsible manner, respect the apartment and their fellow guests and keep noise to a minimum between the hours of 11pm and 8am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the apartment for any illegal or immoral purposes. An additional charge will be made if the Management team is called out in response to a nuisance complaint.
Visitors: Guests are responsible for their visitors.
Cleaning: The day your cleaning is scheduled will be advised on arrival. Please notify us 48hrs before should you wish to reschedule the cleaning time.
Damage: Guests are required to keep the apartment, furniture, fittings and effects in the same condition as on arrival. Inventories and condition reports can be provided at the start and end of the stay, if required, at an additional cost. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. Any damage to the apartment will be charged in full. In the event that these are discovered after departure we will notify you or the booker within 7 days of departure with full details and where possible photographic evidence.
Cleanliness: We expect the apartments to be left in a reasonable state of cleanliness and order on departure. Out of respect for following guests, beds are not to be slept in without linen. We provide adequate bed linen for all our booking guests. An additional charge will be made for extra cleaning or specialist cleaning to return the apartment to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs.
Before your departure, please ensure to leave the apartment in the following condition:
Tidy - any items used or moved to be placed back to where they were found originally.
Dishes are cleared of left over food
Oven, microwave and hobs cleaned.
All rubbish removed from apartment and placed securely in the bin bags inside the apartment.
NB. Please be aware that if the above is not adhered to an additional £20 per above item will be charged to your security deposit. Equally if the apartment is left generally unclean, beyond what is reasonable a suitable amount will be taken from your deposit.
Maintenance the apartments
Please do not to flush anything other than toilet paper down the toilets.
Please do not to pour fat/oil or large amounts of food waste down drains.
No shoes or ski boots are to be worn on any furnitures in the apartments.
Cancel up to 7 days before your trip and get a 50% refund. Cancel within 7 days of your trip and the reservation is non-refundable.
Welcome to Poised Concierge, a world of infinite possibilities, where life is to be enjoyed, not endured, and service is elevated to an art form.
Whether you’re in the UK for holidays, business or medical reasons, we’ll find you the ideal apartment, hotel or house. This means not only sorting out all the basics, but also all the little extras you’ve come to expect from your premier concierge service.
From one bedroom apartments, through to five-bedroom houses with exquisite leisure facilities. Poised Concierge can help you find the perfect pied-a-terre for your stay. We would also organise facilities you would expect from a luxury five-star hotel.
•Personal Welcome Team
•Luxury Welcome Hamper
•Five Star Housekeeping
•Lifestyle Event Access – Entertainment & Events booking services
•In room dinning 24/7 (T&C applies)