Dear Agathe, thanks a lot for your feedback. We are very glad to hear you enjoyed your holidays and were happy with our villa.
Please bear in mind that when renting our villa you are renting a villa with free access to the resort swimming pool. This is very clear in my house description.
Having the chance to access the kids club, playground, mini golf, night shows, restaurants, breakfast buffet, mini market, gym classes, ping pong, tennis courts, etc it is an bonus you get. A bonus that is CLEARLY explain that in some cases (rare) like ping pong, breakfast, tennis courts you can access AT YOUR OWN COST. Specifically ping pong wasnt even advertised. But again, having access to it at your own cost is a BONUS. Renting a villa with access to a swimming pool and ending up in a beautiful resort with loads of activities mostly free it's supposed to be a great surprise and perk for the entire family not a reason to complain. Indeed there was a small misunderstanding regarding your arrival time between me and the staff however when you arrived they were waiting for you so I struggle to understand how this had impact on you. I wish you all the best.