First , I have to say sorry to you and your family, when the family can’t sleep well during the trip, that’s very anxious. I also have to sorry about noise from downstairs, that’s our fault.
But let me have some answer for you about other issue:
1, About our bed, these are brand new bed , we just punched for our customers. each mattress cost over $1000 dollar after discount, plus $100 Mattress cover and all new bedding. I believe it can fit for most people
2, the day you arrived was hot during the day, it’s 25 Celsius(or 77Fahrenheit) for noon but 14 Celsius ( or 57.2 Fahrenheit) for night, that’s why people come to the island for summer. We do not have air conditioning, but we have windows .
3, we should supply free bottles water, but we didn’t, Solemnly apologize this our bad bad mistake.
4, we charge $0.25for coffee pod , and I don’t think it’s the thing we did wrong, but we will start to supply free pod after this. Thank you for your suggestion.
5, Dish sponge was used about 3-5 times , because the house we booked for that much in the past.
6, Drink glass in bath room is mouth cup, we clean it after each check out for sure.
We apologize you was unhappy about that night. Wish you have good trip for the rest of trip