We were concerned to read your comments and can only add that naturally we are disappointed that you did not enjoy every minute of your time with us.
It is really a shame that you did not share your thoughts or concerns about all the above issues that you mention, with our team whilst you were still at the property and whilst we were 24 hours stand by for you and your family, as you kindly mentioned and thank you for that.
Regarding the washer and the dryer, Airbnb platform shows to every visitor in every unique profile of every listing, as did to you very clearly when you have checked these two specific amenities, that they exist in the property for Free or for a Fee. Therefore, it was just a question away to our team to clear this up and avoid any misunderstanding before your arrival.
The hot tub is always set in a temperature accordingly to the weather conditions and it is always susceptible to them. The temperature can be raised or lowered upon request, but we have not received such request from you.
With regard to the waterfalls in the pool area, let us specify that the pool area is not right above the bedrooms but at least 10 square meters away from the main building of the villa, in the 230 sq.m outdoor area. The bedrooms are right below the main living area in the 220 sq.m maisonette building which constructed to have one of the best sound insulation material. Apart from that, the waterfalls have been created to transfuse an exotic and natural environment, covering the traffic noise of the road that you have mentioned. Additionally, they work with a timer in order to play for some hours during the day and can be stopped anytime completely upon request.
Last but not least, we have arranged for you a normal small car rental as you have asked before your arrival, but you have never mentioned to us that 7 pieces of luggage were going to come with you, having refused a transfer service from the Port, since a van could have only carried all of you to the villa.
We regret that you did not mention the great kindness of the representative of the car rental company to carry all of you with all the 7 pieces of the luggage with an extra car that he brought with him, even if he did not come there to the Port to offer you a taxi service, as he did complimentary. He then exchanged the normal car with a bigger family car for you.
It is mentioned clearly on the title of the listing that this is a Luxury Villa and as it is, luxury services can mainly be offered. Probably as we understood, you have not picked the right villa for your budget and we wish that you will in your next future visit in beautiful Santorini island.
Thank you for taking the time to comment, we appreciate all of the feedback we receive and are pleased to know that you agree with what has been said in every earlier review about our luxury Ambeli Villa.
The Guest Services Team