I spent 45 minutes with John and his wife upon check in. She had complained there was no place to plug in her phone/ipad and also wanted a refrigerator which does not come with the room. I went up and plugged in everything for her and spent time listening to their complaints as well as share lots of information about the Inn, the area, and let them know that maps were also in the guest room binder. She said she didn't read the binder and that they were upset they had walked downtown and it was further than they were told. The info in Air Bnb states exactly how far it is and the maps available indicate the same. I apologized if someone told them it would take 8 minutes because 1.3 miles obviously takes longer than that. I did everything I could to accommodate, suggest, inform and make them happy. I thought I had a nice talk with them and did everything I could to be a good host. If you read the Air Bnb (Website hidden by Airbnb) is very informative, as is the front desk staff on check in as well as the guest room information that she acknowledged she didn't read but just put in a drawer. I found out that they left a note around 5:30 a.m. at the desk that it was noisy in the room above them. They said no one was there to help them. It is clearly stated on the listing the hours of the front desk and information in the binder and the desk to call us at any time (number listed) if there is a problem and we will address it immediately. We have a staff on site to deal with any problems whatever the hour. However they didn't call the number so we couldn't deal with it. There is a quiet hour and we typically do not have people violate that. If there is a problem with noise, we will talk to the guest right then and there because we want everyone to have a good experience. This is a Historic Inn. It is over 100 years old. Amazingly, I get few complaints about the noise. Had we been able to move them to a different room, however, after reading the complaint we would have done so. The complaint was the last morning they were here so they were already gone and I couldn't do anything about it. Please read our listing and see if you find it accurate. If not, I want to make sure it is, so I truly appreciate feedback. Thank you!
Historic Chautauqua (open seasonally) with gingerbread cottages covering several acres around the Inn. Downtown Petoskey is quaint shopping mecca and restaurants, culture, recreational opportunities abound, year round!
Guests have a private room with 1 queen bed, private bath with shower (no tub) sink, hairdryer, cable TV in bedroom, wifi access, complimentary breakfast from 8 to 10 a.m. daily and daily maid service. Please make sure you specify 1 queen or 2 twin beds. These rooms require stairs and there is no elevator. Rooms are charming, small and (URL HIDDEN) elevator. Parking on street.
Interaction with guests
There is someone at our front desk daily between 8 a.m. and 8 p.m. hours are seasonal with summer being high season. We ask that guests call if they are arriving after desk hours and we'll make arrangements for a key. There is someone who lives at the Inn and available for after hour emergencies.
Other things to note
There is a full bar, so you can purchase beer or wine during your stay. If you bring your own alcohol, it must be kept in your guest room. The cottage rooms do not have refrigerator, but they are in the halls and/or you can ask the desk to keep it in refrigerator in kitchen. Ice is available on request. There are lots of beautiful walking paths and we are happy to furnish you maps and information about what to see, do, where to go, and restaurants in the area.