Dear Stanley and Rosemary,
It was such a pleasure to meet both of you! I am so sorry for interrupting your adventures, and for making myself too available. Most of my guests enjoy interacting with the "locals" like me, so I try to make myself available to answer questions and offer information. I always try to be sensitive to my guests' needs and wishes, but I'm sorry I wasn't with you. I hope you will forgive me. Also, I am sorry for the problems with communication before your arrival!
Thank you so much for choosing to stay with me, Stanley and Rosemary, and for your mostly positive review. I hope you had a wonderful Maui vacation!
Mahalo & Aloha!