I'm sorry you found unwelcoming all. Knowing that you came in the afternoon, I gave the other guests to leave your luggage at home because their flight was in the evening, so they could make a last lap before leaving without weights. the house was already ready at 12.00. So you saw the other guests just because they were new to take your bags. Equal to your departure, they came to meet the guests agreeing to leave our suitcases and go to see the Expo without carrying luggage. So I asked you the courtesy to give me a couple of keys to not be rushed to you, and make a courtesy to other guests who then returned in the evening. I think it would have been welcome even of you a favor like this if you had the need. Then you have to understand that this period is intense because of the many tourists who come to the Expo and other fairs. So once granted the arrival, I never thought of having to talk to each step, I tried to be on time with the check in. That's all. So I regret again for the inconvenience caused.