I want to make some explanation for what the guests said.1.When I found they got the wrong keys, I told them to wait a moment and I would go upstairs to get the right keys for them immediately. But they still put the key in the lock, as they said the key stuck in the lock, my husband had to come downstairs to take the door hand off, which was big deal . And this is their responsibility. But we didn't blame them at all.Instead, I kept apologizing to them.
2.The kitchen would be a little messy after the other guest cook. But they would tidy and clean it again. The kitchen won't be too cluttered just like they said.
3.When they came to my place, they told me they would leave their car at my place and won't move their car any more .They would took the public transportant to Manhattan, because they didn't want to pay for expensive parking. So I let them park their car in my garage.But yesterday evening, they suddenly sent me a message. they wanted to leave immediately . I connected another guest at once.I needed the guest to move his car for her car because his car was in the driving way. Unfortunately the guest went to Manhattan. I called him and told him what happened. But he told me they planed to view Manhattan at night. he will come back at 11 pm. During this period I sent a massage to them. to ask her to take it easy and persuade them to sleep for a while first so that they could drive safely. At the same time I called the other guest to come as early as possible.Because of taking the wrong subway, the guest didn't come back on time . I was so worried. I kept calling and sending message to him. After he arrived, he apologized to them.My husband and I won't sleep untill the guest came back and saw the guest moving his car for her. Because of her change ,the other guest had to change his plan. My husband and I didn't go to sleep.We know it is our duty to deal with everything for guest. If they told me they would leave, I would ask the other guest to leave his car key.
4.They said I rent out their room to other (Website hidden by Airbnb) sound funny.Another two guests lived in the room upstairs. They came from California also went to Manhatten. They came back almost at the same time. After they left, nobody lived in the room.
5.This morning when I clean their room, I found the towel was so dirty that it could not be cleaned again. It was covered with lipstick and eyeshadow.They quilt was also very duty.Obviously it was made intentionally.