Needless to say, we are remiss to learn of Xi's less than positive experience at our Paradox Valley Inn. Here are our thoughts concerning such. First, regarding their desire for a .."quiet residential area", well, we are anything
but "residential". We are
in a remote ranching valley southwestern Colorado that even many Coloradoans do not know about nor have
visited! It is remote, but, we are only 3 miles or 5 minutes driving from the connecting highway between Telluride
(a reknowned ski/film festival resort) and Moab (a world-class mountain biking town) so there is a lot of traffic connecting points of "civilization". This is the beauty and draw to our Inn: it is remote but a 1 to 1-1/2 hr. drive to major
destinations. We ARE off the grid ( by intent) and services are somewhat far away (25 minutes) to gas and groceries. But again, this is why we are here and people enjoy our Inn for the same reasons..."far from the madding crowds" but reasonbly accessible. So Xi may not have realized this from our listing info.
About the heat. For the first time in several years I was able to get away from my architecture work and took a vacation to Russia (to visit wife's family). This was during Xi's visit, so we were not there. BUT, our housekeeping /maintenace staff live 2-1/2 miles or 5 minutes away and responded within 15 minutes to Xi's call to be let in because of the dumb lockbox (it worked before and after their stay....maybe they didn't use correct combo). Greg let them in and checked thermostat, which he had also done during a " pre-arrival" check, and it seemed to be working okay. About hot water....we've had it set at the same temperature for 10 years with no complaints. Greg was available for any further issues after he let them in, but received no call (s) from them on their second day to address any if these concerns.
About the cold, rainy night. We've had an extended drought here in western CO, as much of the west has, and wouldn't you know it, we finally had a lengthy rain storm.....during their stay. "Can't win'em all", the saying goes.
The Inn may not have been the right venue at the right time for Xi's group. So sorry.