We are absolutely mortified by this review. Unfortunately, on this occasion, we were away for the day so therefore unable to supervise the changeover. We had however made the guests aware that we would be absent, and not getting back until fairly late.
Our son was holding the fort and endeavoured to rectify the situation. Despite his best efforts, the guests booked alternative accommodation within 2 hours, and left.
We offered the guests a full refund which they accepted. We are utterly appalled and mortally embarrassed that they had to suffer such a stressful situation. We have taken all of their constructive comments and observations on board and are acting upon them.
We will insure that our cleaners always undergo a thorough deep clean on each changeover which, on this occasion and in our absence, they clearly failed to do. Please accept our humble apologies for a situation which simply should not have been permitted to happen.