* Dear Mark,
Thank you for taking the time to post a review on AIRBNB to express your feelings and observations which are greatly appreciated and for choosing my property.
Apart from the good point of location, my responsibility you mentioned, I am distressed to read that your stay with us was not up to par and thank you for taking the time to bring this matter to my attention by posting the review about your experience. We accommodate many guests everyday and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guest. If you ever come to Saigon again and consider giving us one more chance to serve you, please do not hesitate to drop me a note so that I can personally take care of your stay.