It is correct that shampoo is not provided. We use a professional cleaning company to guarantee that the unit is always really clean for every arrival. They do a great job, but they do not supply shampoo or conditioner. While critters can not be fully avoided anywhere in Hawaii‘s tropical climate, especially when food is left out, I wish we would have known before your departure to address the ant situation right away. Overall, on the top floor in a concrete building, we are about as safe as you can be from critters in Hawaii. With the exception of the shampoo, the unit is fully equipped (except a washer and dryer) and Kahana Villas offers a range of amenities (pool, hot tub, BBQ, tennis, Beach across the street, shops and restaurants in walking distance,...). I honestly feel this is the best value for an ocean view unit with a second bedroom in the loft.