We at VKKR pride ourselves not only for offering wonderful, top class villas in a beatiful rice paddies setting, service but also supporting our guests in planning activities and events with aim of maximizing our guests' eperience during their stay in Bali.
That's why we were happy to reaserch for you the best catering options for your wedding dinner here for you at no extra cost, although in the end you cancelled this event.
On your last night before check out, you informed me at 23:30 that 7 of you will be checking out at 03:00 next morning, so like in 3.5 hours, so we promptly prepared the billing and I stayed up till after 03:00 early morning, so I could say my "Thank you & Good Bye" to all 7 of you.
I'm surprised to read that some of your friends felt like "a jail" in our villas. This is surprising as you wanted some new, unregistered, not paying friends to come for breakfast next morning.
In fact 7 of new, unregistered, not paying guests arrived next morning, two were a wedding couple, who spend whole morning taking wedding pictures at our villas. I even allowed them to stay extra time, so they could take nice wedding pictures, which will last them life time.
Villas do charge couples for use of villa fascilities for weding photo shoot, your friends got it here for free and they stayed extra time, so they hardly felt like "a jail".
All this doesn't sound like your friends felt like "a jail".
As for your concern regarding our policy for free Suzuki APV car & diver for 7 hours every day, our car policy was very clearly communicated to you on Airbnb prior to your booking and also prior to your arrival, e.g. "We provide free APV Suzuki with driver for 7 hours every day, excluding petrol". This is very clear and specific,so every one can understand our conditions.
The option of renting our car & driver for additional hours is also available and you took full advantage of this extra service on your wedding day, July 24th.
The free car & driver we provide seats 7 guests comfortably, it has airconditioning and is professionaly maintained.
I find it totally irrelevent what others are driving, be it guests, owners or otherwise.
I trust this clarifies your concerns,
With Best Regards, Paul.