Omg, i was really shocked and sad when read your review as it is so negative and unfair. The last message you sent me is to thank and inform that you are in the apartment, there was no complaint from you during your whole stay, so i thought it was a positive experience, otherwise with this review, you already canceled the booking. Wish that you can communicate with us about the spider web in the bathroom immediately so our cleaner can take care of it. She cleans the apartment for 1.5 hour everytime we have new guest but just her normal routine, while the spider web is up the ceiling, she has neglected to it, but i will make sure this is noted on weekly basis, other than that, i believe everthing else is clean otherwise we will not get 75% of 5 stars reviews of our guests. Regarding the entrance, it is not as bad and horror like in your review. The building is residential, so for security of many local families living here, the gate is always locked from 9pm till 5am, it is understandable and reasonable because you have keys to access. Due to this reason, i have noted this in my listing discription, also, my allowed check in time is from 3pm-8pm but i was still happy to check you in at 3am, it was so late and i had to wake to wait for you, and for personal safety at late night time of 3am, i have used grab delivery to send you keys for self check in, so of course that person cannot speak English. In my listing description and photo, i have mentioned that the apartment is at 3rd floor and has no lift, and the photo of the bathroom, it combines of toilet and bathroom, it does not have partition, as our city has high density and our place is at central, like most of Vietnamese houses, it is typical bathroom in Vietnam. I understand that you have instant booked my place just 2 days before from your arrival date, decision made quick but it seems that you have not read our listing thoroughly, as the information is for managing expectation before you book, so your expectation and our place can meet. Last thing, i never heard so negatively about the spider web and cockroach of the building entrance before, also since it is outside and out of control of our house, we will work with the neighbor families to take care of it immediately in beginning May but definitely not as bad as you said and your 2* review, it was so harsh for a host to give to another host since you are also a host on Airbnb back home, and we used to have previous guests who stayed and extended their stay. All in all, i just wish that you have read our profile thoroughly before you book and communicate your issues as soon as it happens so our cleaner can come and make your stay better.