Thank you for taking the time to submit a review.
We are sorry if the late arrival fee came as a bad surprise to you as you did not view this part of the listing before making a booking request. The late arrival fee is to compensate for the fact that a member of our Welcoming Team must work after hours to provide you with the keys. We prefer meeting our guests at our property instead of leaving the keys in a lockbox as it is a safer way to do the check in and it allows us to give our guests a tour of the apartment, show them how to work the appliances, get them connected to the Wi-Fi and answer whatever questions they may have before getting settled into the apartment. We hope that this has not marred your overall impression of us and we would be grateful to be given another opportunity to host you.
We are also sorry if you found that we had too many requirements. We have implemented these small procedures to ensure the long-term wellness of the apartment and its facilities, as well as a harmonious relationship with the neighbours.
We would also like to apologize if you felt you were speaking with too many different people. As we strive to provide the best customer service possible, it means having people available around-the-clock to assist our guests 7 days per week and 24 hours per day.