These people brought 4 BIG DOGS to my house without informing me they were going to do so and without asking. Although I say on the site that I accept pets, no one in their right mind would bring 4 big dogs to a place without checking if it is OK. I was in shock. When I came to them in disbelief, they lied and said I told them it was OK. I never told them it was OK because they never asked!! Naturally when they lied I got rather upset. Not to mention 4 howling dogs!! I let the dogs stay and they slept in the house as not to disturb my other guests since they were howling fiercely. However, I did not ask these people to leave, no even ask them to remove the dogs. They left totally on their own, and expected to get a refund. Absurd!! They also treated the housekeeper I found for them very badly. They screamed and castigated her for not doing something that was out of her control. These were really unfortunate guests. They did not reserve or pay for an entire week as they said above, it was for 5 nights of which they stayed 3. I am a super host with years of hosting experience and have had only excellent reviews. I have never had a terrible experience like this before and I highly advise not accepting these guests! Please read my other reviews.