I told you personally I understood and had compassion for your situation, and you chose to cancel the reservation in the middle of it when you had booked 4 nights and those nights are not easily rebooked. I am a person who deals with family things and tragedies just like you and the reason I lend out my personal home is because I go stay in los angeles with my mother who is sick and needs my support and airbnb is a blessing because it is the only way I can afford to keep my individual home as I support my mother. I told you many times I personally wanted to help you out but that I couldn't without costing me. I am a human being just like you and I rent out my personal space for this financial reason... to pay my rent! Not even to make a profit, just to get by. It was your choice to leave, you never communicated your issues, I made note of the parking difficulties very clearly in the listing description, you never requested more blankets, you never communicated with me of any of your needs, if you had I would have informed you that the blankets were in the cupboard in the bathroom, or I would have brought some down to you from LA. You just chose to cancel the reservation and didn't communicate anything with me prior. You read the cancellation policy wrong. The moderate refund policy states that guests are entitled to a full refund five days PRIOR to arrival. After that once you check in, that is your choice to leave and it is up to the host's discretion. We do not need to refund you anything, and I did refund you a partial amount because I felt badly for your situation and understood it.