Hi Carrie, thank you for this feedback. We are sorry to hear about the issues that came up and for any inconvenience they caused as well! Here at TurnKey, we strive to offer impeccable customer service, and it is our hope that if anything at all comes up, guests are conveniently able to reach us 24 hours-a-day on our guest hotline. Unfortunately, we are only now learning of these problems, but wish we had known during your stay so we could have tried to help out then. Please be assured we are checking on everything you have mentioned, and will make sure each issue is completely resolved. If there is anything else we can do, just reach out to let us know. -Cassie & The TurnKey VR Team.