Unfortunately Geradline's review is full of falsehoods.
The 'stranger' Geraldine refers to was a colleague of mine who attended the property to drop off laundry for the next guests. He announced his entry by knocking and Geraldine's sister acknowledged this. Geraldine's sister, in common with the other guests we've hosted at this apartment, was evidently able to operate the gate as she arrived later that day and let herself in without issue. I subsequently notified Geraldine that I'd be sending my colleague back to the property to make the gate easier for her to operate, despite that she had literally turned her back on Calum's offer to demonstrate its proper use. When said colleague returned, however, he was again subjected to abuse from Geraldine who shouted at him to get off the property.
The document Calum asked Geraldine to sign was a simple registration form to gather information required under UK law of any guests over age 16. If Geraldine was staying at the property by herself then this would not have been needed as she is a British citizen; however, on her arrival date she suddenly announced she would be accompanied. Moreover, Calum offered to show Geraldine The Immigration (Hotel Records) Order 1972 which the form is designed to satisfy, but again Geraldine blankly refused.
Geraldine's statements on Scottish law are mistaken and the closed windows in fact support guests' health and safety as they provide added security for a basement-level city centre property. Moreover, the apartment has all the required fire safety certificates.
It is unreasonable of Geraldine to complain about not being refunded for leaving early as she never notified me when she left the property or at any time afterwards.
Geraldine insinuates that I took her clothing, which is an altogether absurd suggestion given it was not even left in the apartment. This is another instance where she should instead take responsibility for her own absent-mindedness.
Geraldine's review is completely inaccurate and she was very unpleasant to my colleagues during her stay; for these reasons I cannot recommend her as a guest.