Thank you very much for your feedback. We highly appreciate your review.
We are so sorry for your information. You just stay with us for only one night and we can not invite you dinner or enjoy the breakfast with our family members. It was to short the experience the local life. We are a group of experienced local guides. We try to support and provide as much as possible for the guests trip. We are doing business but we don't push and chase any guests for the extra services. It maybe was the misunderstanding between you and us. Because you texted and sent us a lot of messages so we just want to answer it Cleary when you arrive. If you want to check in, we will take you right up to the room.
We just tried to help and arrange the bed options for you. You can see the booking information as the picture later we got from you.
For the car to airport, we offer the private 4 seat car, not taxi. We include everything and it is new and modern car. For taxi, yes, 180,000 Vnd or even 165,000 vnd for grabcar or Uber, we have, but we don’t know the quality. Sometimes you get the good quality, sometimes bad quality, so that is why we don’t recommend. Sometimes they charge you more? Tool fee and even cheat the guests when they go? We don’t use. We have 8 cars to transfer daily, every times. Money, business is important but we don’t need to push all the guests using our services. From pick up, we also give you the information, even the bus option, taking our car service is not a must. So we just explain that it is our private car, not taxi. Your host said not wrong but not enough.
For the limousine bus, we doing business and we got commission, it is true and we also pay government tax, operating cost. So we charge all our guests 10% more.
For the big difference, 175,000 vnd/ person, we are sure that we are the locals, company, good relationships but we can not get that price. But if you have the ticket, pictures of the same bus, we can ask the limousine bus for you why it is so cheap? For sure, we can not get that price. Our contracted price is much more higher. Maybe last minute or on the way they are available, they pick you up with 175,000 vnd.
But our price includes pick up from hotel, in old quarter, of course, it is more expensive.
Ninh Bình is small and they don’t need to travel much. So the price is different ( I guess so). Same as transfer from airport to Hanoi is higher than from Hanoi to airport ( as your host, I am sure she knows). So maybe it is same as Ninh Bình back to hanoi, there is no guest, they maybe offer discount. So it is different. So we can not compare.
So it is my opinion and hope that you understand.