Hi all,Tomomi was our guest but unfortunately the experience with her was not the way we expected as a host.we try our best to make our guests stay memorable and comfortable,and really want them to feel like home away from home,but unfortunately we did not have such experience with Tomomi.Every foreigner/ tourist who have traveled out of their country must be knowing this FRO rule to provide their passport photo copy to the guest house/private guest house/Hotels etc once they arrive .I explained the need of this local FRO rule to miss Tomomi but she did not provide us the photo copy even after several reminders .Unfortunately it was very difficult to communicate with Ms.Tomomi .I tried to talk to her but every time I tried to talk to her (knocked at her door )either she was still asleep until very late (1:00 /2:00p.m.) or sent her boy friend out to talk .She sneaked out without leting us know .Once she came down stairs to talk but she was not willing to listen patiently or with trust .Her answers were a kind of rude .She seemed to be a nice person but I think she was also very suspicious and confused about the registretion etc.
She left the guest house suddenly without any information or warning when I was not at home.She did not leave any written reason as well .The only thing she told my wife was that her boy friend will come .we kept waiting for him but he didn't come for several days .When we decided to clean the room after two days of wait, we found there was a small bottle of red leble whiskhy dirty socks and a cople of (Website hidden by Airbnb) Tomomi had asked me several questions before she came to us , and the key question was also one of them which I had answered .She had asked if she has to leave the key with us when she goes out .My answer was that You keep your key/s with you
When she came I asked her to lock her room but she did not have her own lock but probably there was something wrong with the lock we provided to her. .(on our part we also specifically I did not tell her to bring her own lock, .(Our mistake)
I asked her to buy her on lock from the city but she said she has a small lock that she has put on .I said ,that is also fine .
But we should also make it clear in advance that the guest should have his/her own lock for or we we will buy them a new lock and they can keep the key .We want to have a policy of having the guest ( his/her) own lock and key .I don't know whether this is a good policy or not ?just for being extra safe.
I hope we don't have to deal with such problems again .We want to be nice and welcoming to our guests to keep up with airbnb good will and ours as well .want to make memorable stays with homely feeling .