Jean: I am sorry that your experience at my family's home was a negative one, when so many visitors enjoy the solitude, cleanliness and high-end details that our home offers. Trying to leverage this negative review for discounts after your stay was incredibly unprofessional.
For those reading this review, I am going to respond to some of the comments for clarity:
We have very high standards of cleanliness and have never had a complaint about the condition of our home. Saying it’s a shame our house isn’t properly cleaned between guests is an extreme exaggeration, however, I still take this feedback very seriously. I wanted to help provide guests with an early check in, and I believe this was the culprit of some of the disappointing factors of this trip, such as the undried towels.
Satellite WiFi is our only option in this area, and we provide it to guests free of charge without limited use. (Most homes in the area do not have WiFi available for guests.)
Our hot tub is a high-end Bullfrog spa that requires guests to add chemicals after use. It is less than one month old, and the guests before and after this stay expressed no issue with its condition.
My family and I abide by a “pack it in, pack it out” attitude when it comes to trash in the beautiful state of Colorado ... guests take responsibility for their own waste. This is not meant to surprise anyone; it's described in the policies at booking and in the personalized email sent before check-in. I recognize that this task can be inconvenient for some, but we do provide detailed instructions as well as pre-paid bags for the county trash drop that is closeby and on most of our guests’ drive back home to I-70. (The drop site is not blatantly marked off the road; the county has purposefully set it up to be inconspicuous in the gorgeous panoramic mountains. It is, however, directly across from a solar farm. If you read our instructions, you can’t miss it.) The Wolf Den is in a remote and beautiful area that requires visitors to be conscious of trash and recyclables, and, in my opinion, trash for a 3-night stay would likely be minimal and fit within one vehicle.
We look forward to welcoming like-minded guests to our family’s retreat in the mountains.