let me first say that your response and version of how our communications went is not accurate.
I did not call you "nasty" nor "irresponsible".
I did, however, say that you accusing of "fishing for extra money" when I sent photos of the damage done and the dirty state of the place after you left was nasty, and I stand by that.
And I said you should be "responsible for your dog's actions", and I hope that you also stand by that?
To correct the record, there are abundant dish towels, scrub sponges dedicated to the sink and dishes, and dish soap in the unit, plus two rolls of paper towels. I understand that using the wash cloth was a mistake, but the fact remains that it was soiled beyond the point where it can be used again.
The simple fact is that the comforter was chewed and torn possibly beyond repair, and there was a yellow stain on the sheets and comforter (whether it was from a dog or from you leaving the wash cloth you used to clean your crock pot is hardly relevant) , and dog hair everywhere including on the sheets and pillows.
I think you should be responsible for paying to repair the damage and the additional cleaning charges for the hair.
It did not need to become confrontational, but you chose to pretend that it was impossible for your dog to have done any of it and that I was a sharp dishonest operator.
My 95% 5 star rating will attest that I am reasonable, communicative, and offer great clean places at great prices.
In the end, to minimize confrontation, and because I now sometimes "things happen", I chose to charge you $40, despite the real costs perhaps being over $100,at which time you chose to suggest I was "fishing for extra money".
You are the first person I have EVER charged additional monies for damages or cleaning. Most people are apologetic and reasonable when I alert them to excess dirt or dog pee or poo or other damage.
As for me telling you "fiercely" that you are not welcome, I am not sure how I can do that in an email. I suggested that you "please not try to book with us again". I would not agree to have you again as you left the place in a way that we are not used to having to deal with very often, and then chose to refuse to take responsibility.
I hope you can understand that I treat this place like my home, and I hope my guests appreciate and honor that and treat it in the same way.
You simply did not do that.