Paola is from Costa Rica and told us that she had lived in Santa Teresa for a time, so she knows first hand what our roads are like here, rocky and unpaved. When she asked us if her 2x2 car would make it up our hill, we told her that we advise 4x4 only, BUT that if she wanted to try, her car could possibly make it up the hill (local 2x2 cars do this all day) and that she could then rent a quad once she got to our villas to use for the rest of the week. She was more than ok with this option and KNEW (because we informed her) that her car could possibly not make it up the hill, and still she booked with us. Let it be known that we had many other inquires during this time (Semana Santa), but because she was the first to inquire, we gave the booking to her. When she arrived to our villas, safely and in her 2x2 car, she was very happy and excited to be here. She decided not to rent a quad and to manage the hill with her 2x2 car. That night around 10pm, Paola called us (intoxicated) saying that she could not make it up the hill and that we needed to come pick her up immediately. We instead called her a cab. Apparently the cab did not make it to Paola quickly enough for her liking (again, this is the busiest week of the year) and she found one for herself (she is around 40yrs old, completely fluent in Spanish and waiting next to one of the busiest restaurant areas in town) Paola became very difficult after this, even though she booked with full knowledge that her 2x2 car could possibly not make it up our hill and blamed everything on us. Her above "review" is littered with lies and is all around disrespectful considering the amount of time and emailing that took place prior to her arrival. As you can see by our 80+ reviews this is in no way reflective of our business and customer service practices. Thank you.