A week before your arrival, I gave you detailed information on how to enter the apartment, where there is a free car park. The entrance is independent. There is no need for me to be there. I assume that guests are independent people. I'm not imposing myself. You can not order a car park. The Old Town is a specific place. You have received information about free parking, there are paid parking lots. You can also use them. The pictures show the appearance of the flat, stairs and equipment. Everything can be seen. Have you seen photos of the offer before booking? Before arriving to a foreign place, you should also show a minimal interest in where you are going. I assume that it was not your first foreign trip.
Before Guests arrival, everything is checked, to see if it works properly. If anything does not work, you must always inform about it. The equipment breaks, it could also be a failure. If you did not say anything, I could not fix it.
You have unjustified claims that unfortunately result from your own ignorance.
I contacted you by e-mail before arrival and I asked if you have any wishes, requests. You did not ask for anything. Now you write that you were like children in the fog.
I am very sorry that you were not satisfied with your stay. Next time, check carefully whether the offer meets your expectations, so that you do not hurt yourself or the host.