Aaron Nelson is a very arrogant and immature young man who wrote a negative review because he and his family broke and/or stole several items from the house like my large glass vase with candle, broke the frig door rack off, broke door knobs, ripped the sofa, took or threw away utensils, towels, pillows, etc and then fabricated his review. He knew I would file a damage claim against him so this is how he retaliates with untruths. He and his spouse chose my listing and loved it at checkin; not one complaint the entire stay. I was inside the house when they arrived after their several time changes. The floor plan is identical to posted photos. It's an entire house. At some point another airbnb guest, a 100 lbs single female booked my RV in the far back yard. I informed them the same day. No one broke in anywhere. That's laughable. My son and I were in the RV talking to our new guest when he walked out (he's 7 years old by the way) he walked through the yard and noticed the backyard light out and pressed the buttons on their keypad to turn on the porch light not realizing people were inside. He never went in just pressed the buttons. They opened the door and scolded him. He came to tell me and they called me at the same time. I apologized to Aaron and told him my son didn't know they were there. I hadn't told him guests had checked in. He said, no problem. The end. The other airbnb guest was there listening to the entire 1 minute conversation (Website hidden by Airbnb) didn't send my son there to do anything. All fabrication from Aaron. If they were on edge why didn't they tell me or report it to airbnb? Because is was a small mistake by a 7-year old which they blew off in a minute now lying to make me look bad. They stayed an entire month because the house is nice and I never bothered them once. They locked themselves out TWICE because Aaron and spouse thought they were smarter than the KEYLESS SMART LOCK SYSTEM which previous guests love because no keys are needed and I can unlock the door anytime if they forget their code but Aaron and spouse decided to use the emergency entrance instead in which they were told not to and had no keys to that door. They locked all 3 interior locks on the KEYLESS door which they had the code to and decided to all exist the emergency door and lock it behind themselves then called me later to go to the house with a key to let them in. Unfortunately for them I was out of town so they had to pay a locksmith at their expense for violating specific instructions and house rules...only 4 days before they had locked themselves out again and had to break my door knob off to regain entrance causing damage to my door that they must pay for also. I can unlock the KEYLESS door lock remotely 24-hours a day from anywhere but if they are just rebellious and arrogant choosing to inconvenience me repeatedly so I have to pay to send staff to the house to keep unlocking doors for them when I pay for a security system monthly I won't accommodate that level of disrespect. I only viewed the cameras when I received alerts to my phone telling me they continued using the emergency entrance and parking in no parking zones after repeated reminders. They had a private well-lite yard and carport to park under which is only feet from the back door with the KEYLESS LOCK but they preferred to park in the front of the house instead and lock themselves out intentionally. I'm a working single mom. I don't have time to keep watching hours of boring security footage. I only watched it after their 2 lockouts and each time they continued using the door they were asked not to. I explained that when I gave keys to past guests often they lost keys, left them in rental cars or checked out and took keys with them causing me to change locks numerous times. I switched to the KEYLESS system to help both myself and the guests and it's worth it when a guest forgets his code or looses a key I can open the door for them in an instant and just assign them a new code. I sent Aaron security footage once to show him that they were still using the emergency door after several requests not too. He knew he was wrong and didn't care. Home PERFECT FOR LONG OR SHORT STAYS. There's a long bench at the food of the master bed to lay your suitcase on to unpack, also a dresser in the master closet to lay your suitcase on top of and place your clothes directly inside the drawers underneath. The back door directly adjacent to the carport is designated as the main door for guest entry as stated at check in. My cute girly RV in the backyard is not random. I don't let creepy people stay there and had it off the market for months. I helped out the 100-lbs airbnb girl who was short on cash and was in need of a really inexpensive accommodation. She only stayed there a few weeks while I renovated the RV. She worked 2 jobs so she was gone all day, returned after 4pm to sleep a bit then went to her second job at night til 1am. She was no threat to anyone. Aaron never mentioned once that using the back door was inconvenient nor did he ever ask me to use the front door he just decided to break the rules and thus caused himself several financial loses. Period.
I apologize to all potential guests having to suffer through the long dialogue but I'm defending not only a review, my house but my character. If not for Aaron's self inflicted problems we had no contact or problems communicating even when he locked himself out twice I offered to unlock the KEYLESS door remotely but he told me they locked the hotel clasp, the deadbolt and the keyhole so at that point it wasn't anything I could do but call a locksmith for him or a staff member to drive 45 minutes each way and pay her $75 minimum to do it for him. Aaron and his wife chose my place after looking at many other listings because they liked what they read and saw in the photos. They asked me no questions prior to booking, before check-in nor during their stay except for recommendations for summer camp for their kids which I gave them several recommendations to choose from. I was very disappointed to see that they had trashed my beautiful home before checkout. The kitchen sinks had so much food inside of them that water couldn't go down the drains. The floors and carpets were filthy with food, candy, toys, cheerios were everywhere throughout the house included under sofa cushions, under dressers, tables, beds, and hallway. Items were falling out of the hall closet. The put food and trash in the cans without bags so all trash cans were disgusting. Several towels were so stained they could not be reused after washing and other kitchen towels and silverware were never recovered. My large decorative vase with candle inside was never found along with a few pillows which I suspect they took for the long drive back. Food and fingerprints were left on most walls and in an attempt, I assume, to childproof the house they rearranged the house so much that it took days to locate and re-stage the house back to its condition at check in. The sofa has tears in it and the pale-colored upholstered chair in the living room has smashed food and what looks like Cheetoes smeared all over it. The bedroom door knob was broken off and the paint was removed off where the damage took place and shoe smears all over the bottom of it where he apparently tried to kick the door down to open it after locking themselves out of the bedroom also. Thus why giving guest keys is a bad idea. This is a young couple who made some mistakes probably because they were overwhelmed and it costed them time and money so they decided to retaliate by leaving my house a mess intentionally and taking what they wanted to hurt me and my family. Now they are responsible for more damages. I have dozens of security footage clips, in house videos and photos of the mess, theft and damages left by the Nelson family. I pray God speaks to their hearts.
I welcome all future guests to come and enjoy the pleasant experience and southern hospitality i extend to all my guests... just please use the KEYLESS door entry system at the back door. :-) God bless. Sky and family.