Thanks for the review Holly, we appreciate your thoughts. We have lived in the apartment with our son from the ages 2 to almost 4years old and have no challenges with noise. There are other children in the block which also cause no problems to the rest of the block with noise and we've had many families stay before you with no problems or noise complaints at all who have raved about their experience (reviews below). It is an older block and sound does travel, so as per the house rules we ask people to be mindful of the neighbours. I'm happy to agree it's not suitable for all children, but for the majority, it is not a problem .
This is our first negative air bnb experience and the first time we have had any negative comments about guests from the other tenants and had several message us privately about the disruption from your family.
We moved back into the apartment on the day you left, there was no smell on the couch, there were no cockroaches in the kitchen, the dishwasher was clean. There was dust - thats to be expected following a 7 week stay. The carpet does need a clean and I look forward to resolving the request for funds to repair the damage and new stains caused during your stay.
Safe to say - our apartment was not a good fit for your family and I'm sorry you did not enjoy your stay. In future may I suggest chatting with the owners and choosing to switch to more suitable accomodation.